The safety and wellbeing of our colleagues and guests is paramount and my team and I would like to reassure you that a comprehensive range of risk assessments outlining our procedures in relation to COVID-19 are in place, in all areas of the Downe Arms Hotel.

We will continue to follow and implement all future Government and Public Health England guidance as changes are communicated to us.

  • Our team has undertaken robust training around the new health and hygiene protocols
  • Our team will have their temperatures checked on arrival before their shift
  • Additional hand washing procedures and audits have been introduced for our team
  • PPE will be provided for our team members where appropriate, such as face coverings and disposable gloves in the kitchen and backroom service areas.

SOCIAL DISTANCING – Please stay at least 2 meters apart from other guests and staff

EXCEPTIONAL CLEANLINESS – You will notice increased cleaning throughout your visit with particular attention to key touch points in the bedrooms

HAND SANITATION STATIONS – Stations are available throughout the hotel and all guest areas

TEMPERATURE CHECKS – All staff are being temperature checked at the beginning of each shift and this is available for guests as required

IN-ROOM MENUS – Interim simple in-room and drink menus are available

GRAB AND GO BREAKFAST – Nutritious take away breakfast will be available including hot items

DISPOSABLE UTENSILS – Single use disposable cutlery is available

MINIMAL FOOD HANDLING – The main items used and methods of preparation require minimal handling

CARD PAYMENTS – We would prefer payment by credit or debit card

PROTECTIVE RECEPTION SCREENS – Perspex screens are present at reception

Our team at The Downe Arms are ongoing training and regular updates regarding best practice to ensure your safety as well as that of our staff. All the above measures are in place subject to change, in line with the updated guidance from the Government.

Download our COVID strategy document